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Just Another Day

Something was wrong and Simon Roberts knew it. Meandering slowly through traffic on another cloudy morning, he started wondering where his life was going, and his thoughts quickly wandered to his job. It seemed so transactional now, and that left him feeling flat and unmotivated. Simon wasn't a lazy person; he loved a good challenge. But lately he'd found himself disengaging from his work, and that bothered him. Something needed to change — he just wasn't sure what it was, or where to start.

He had joined Admiral Janitorial Services four years earlier because solving problems and working with people were the two things Simon was passionate about.

His business card read “General Manager,” but as Simon reflected on the past four years, it seemed he had spent most of his time dealing with recruiting issues. “Lead Recruiter” seemed more accurate since, truth be told, 75 percent of his time was spent dealing with issues directly related to the “T” word.

“Turnover,” that is. But at Admiral, you didn't speak that word.

Sure, plenty of companies have turnover problems nowadays, and building a team has perhaps never been more difficult. But if you think your company has a turnover problem, try getting people to clean toilets. That's what Simon had spent most of his time working on over the past four years. Admiral Janitorial Services had just over four hundred employees and an annual turnover rate of 400 percent, just above the industry average. Needless to say, team spirit and employee morale were low.

Pulling into his parking space at Admiral's headquarters, Simon felt his energy plummet and wondered how he would face another day. All he could hear was a Winnie-the-Pooh tape his son used to listen to as a child playing over and over in his mind, and it was stuck on the line, “If you do what you've always done, you'll get what you've always gotten.”

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