Social competence — how we handle relationships

There are two dimensions of social competence, namely, empathy and social skills:

Empathy: This is the awareness of others' feelings, needs, and concerns. Often visualized as being in somebody else's shoes, empathy helps us understand the other side of the equation and helps understand the perspectives of the other people concerned. Empathy is key in service orientation and understanding of customer needs and responding to them in an effective manner. Empathy also helps in today's diverse environment, especially in India, since India is easily the most diverse country in the world.

Social skills: These are your models of interaction with the individuals and the general population around you. It's the adeptness at inducing desirable responses in others. Communication is primary to social skills; it includes listening and the ability to convince others. It also includes the influence that you have on others as a virtue of leveraging your strengths. Social skills help you bring people together for a common purpose and keep them focused. Social skills can help you resolve conflicts and get you out of a jam.

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