Myth: every problem is my problem to solve

Problem solvers love to solve a problem. However, not every problem that shows up at your door is yours to solve. Every time you see a problem doesn't make it yours to solve; although you may have the capability to solve it, it's better for the right area owners to take care of the problems. This leaves you with more time to focus on other issues in your own area. It's of course ok to help if you can.

Especially in India, managers tend to take on more than their fair share of problems. Part of that is culture, where the leader seems to become responsible for everything.

In general, anything that is handled by any of your team members, as a matter of routine, should be delegated immediately. If it needs to be given priority, indicate that in your communication and follow up as necessary. However, don't try to do it yourself. At times, things may be escalated and may require extra skill or experience. In such cases, even routine tasks may be required to be handled by the manager. For example, a customer requested bug fix can be delegated in general, but if this issue is very complex, has been going on for a while, and is escalated to higher management, it will be prudent for the manager to get involved closely, including making the code fix, if required.

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