Problem solving

One of the key competencies for a manager is to be a problem solver. A manager is in a unique, perhaps the best, position to solve a problem. Close enough to the ground realities to understand the basics of the problem, and far enough away to understand the big picture and consequences.

He/she has the resources, technical and physical, which may be required for problem solving. He/she needs to rally his/her team and the supporting cast to come together to solve problems.

The nature of the problem could be technical or administrative or personnel-related. Given the job profile, a manager may face more technical problems, hence technical and analytical skills may be most important, or most of the problems may be co-ordination-related, hence communication and organizing skills may be most important. Regardless of the skills required, everybody expects managers to be problem solvers.

Approaches to problem solving may differ and the working style to solve problems will also differ from one manager to another. It is often seen that two managers from the same organization and even performing similar roles have very different styles of problem solving, and both may be successful at it. However, the popularity score of one may be different than the other.

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